The ITIL (Information Technology Infrastructure Library) overview is an introduction to the ITIL Service Management framework, including ITIL terminology, the structure and basic concepts and gives an understanding of the core principles of ITIL practices for service management. The course is divided into the following two learning segments: context and general principles and selected ITIL processes (2) teach out.
Course Topics:
- Business drivers for adopting ITIL service management in an organization
- Service management as a practice
- Basic concepts and definitions related to the ITIL service management
- ITIL service life cycle of strategy, design, transition, operations and improvement
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