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This 3-day program introduces learners to the life-cycle of managing IT services as well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice. This course also positions the participant to successfully complete the associated exam, required for entry into the ITIL intermediate level training courses.
Course Topics:
- Prepare for and pass the ITIL Foundation Certification Exam
- Identify opportunities to develop IT processes using ITIL guidelines
- Interact with IT teams using ITIL terminology and concepts
- Explore IT service management processes
- Recognize the importance of IT and business integration
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| Course ID/# : 688/200004 |
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Tuition: $1,495.00
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