Conflict is a part of our daily lives. We have all experienced conflict in unique and personal ways. However, we must be perceptive enough to understand what roles we ourselves play in managing conflict. At the end of this class, learners will better understand and practice the skills and strategies of conflict management and conflict resolution.
Course Topics:
- Identify the critical features and benefits of conflict management
- Identify different types of conflict and different techniques for managing them
- Differentiate between confrontational and collaborative reactions to a conflict
- Understand how to use appropriate techniques for identifying and managing negative emotional reactions that accompany a conflict
- Implement the selected ideas immediately and effectively
- Identify the time for seeking third-party mediation in an escalating conflict
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