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Customer Service: Continuous Improvement


Developed for those who have had training and experience in customer service, this class helps participants apply what they have learned; that is, to improve efficiency and knowledge by looking at internal processes to make them better. Participants will work through case studies to find the "bugs" in processes--those weaknesses that are barriers to efficiency and excellent customer service.
Course ID/# : 3206/330128
Tuition: $99.00

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