Conflict is part of our daily lives; however, it can be a growth opportunity. With the right tools and frame of mind, you can resolve conflicts in a way that benefits everyone involved. Once people understand conflict and how to more effectively manage it, fear and avoidance can disappear, while personal growth and productivity expand. This workshop covers more productive conflict resolution techniques, starting with how to identify your own conflict reaction style through creating conflict solutions that all parties can support. The approach calls for conflict to be viewed as a unique problem solving opportunity, in which a variety of tools can help maintain that focus.
Upon class completion, participants will be able to:
- Identify what causes interpersonal conflict
- Make conflict constructive, rather than destructive
- Understand different conflict reaction styles - competing, accommodating, avoiding, compromising, collaborating
- Identify your and others’ conflict reaction styles
- Identify when conflict goals are cooperative, rather than competing
- Search for a collaborative outcome when in conflict
- Use an 8-step approach to constructively resolve conflicts
- Set conflict resolution ground rules
- Use effective communication skills that display and enhance mutual trust and respect
- Give constructive feedback and respond constructively to others’ feedback
- Reduce defensiveness and break the defensiveness chain
- Eliminate negative attitudes during conflicts
- Use your learnings to resolve your own conflicts and to mediate others’ conflicts
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