| In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable you to be more successful. Interpersonal and businesses relationships fail because of poor problem solving. Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.
Agenda
Unit 1
What is a problem?
Detecting and identifying problems
Differentiating problems from symptoms
Recognizing the business reasons for creative problem solving
Structuring problems with observation and fact-finding
Unit 2
Identify and Evaluate Solutions
Generating multiple solutions to solve problems
Selecting the best solution
Stretching outside your preferred style
Evaluating the risks of taking action vs. not taking action
Unit 3
Make and Implement a Decision
Utilizing 4 decision-making methodologies to select a solution
Exploring the best possible means of implementing the solution
Identifying who will implement the solution
Committing to a solution
Unit 4
Problem Solving Follow Up
Expressing organizational benefits
Employing the 4 effective methods of obtaining feedback
Planning follow up meetings
Identifying improvements
Documenting success and the process for future reference
Continuously practicing your newly developed creative thinking skills Requirements
Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player
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