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Emergency Telecommunicator Certification (INPERSON)

ID : 21288   
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The Emergency Telecommunicator Program is designed to train students who are unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:

  • Roles and Responsibilities of the Emergency Telecommunicator
  • Emergency Telecommunication Technologies
  • Telecommunication Essentials
  • Interpersonal Communication
  • Caller Management
  • Police Call Classification
  • Fire Call Classification
  • Medical Call Classification
  • Man-Made and Natural Catastrophic Events
  • Radio Broadcast Procedures
  • Legal Aspects of Public Safety Communication
  • Quality Improvement
  • Stress Management

ETC certification is earned through successfully completing the National Academies of Emergency Dispatch (NAED) 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years.

Call 804-706-5177 to register Send to Friend »

Class Details

10 Session(s)
Weekly - Mon, Wed

CCWA - Chester Center

Devona Hill 

CEUs : 4



Please read:  This class is part of the New Economy Workforce Credential Grant Program (WCG). You will be required to agree to the following terms and conditions as specified on this site: WCG Release Form.



Registration Closes On
Friday, July 28, 2023 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
7/31/2023 - 8/30/2023 Weekly - Mon, Wed 05:30 PM - 09:30 PM Chester, CCWA - Chester Center  Map, Room: N169 Devona Hill 

Other Class Offerings

Emergency Telecommunicator Certification (Henrico County Internship)
ID: 21290

06/27/23 - 09/05/23
Weekly - Tue, Thu
21 sessions.


Devona Hill