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Conflict Management

ID : 19140   
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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model
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Class Details

Online 24/7

NA - Online

CEUs : 2.4



Schedule Information

Date(s) Class Days Times Location Instructor(s)
6/6/2022 - 7/1/2022 Online 24/7 12:00 AM - 12:00 AM N/A - Online

Other Class Offerings

Conflict Management
ID: 20090

09/06/22 - 09/30/22
Online 24/7


Sally Klauss