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Emergency Telecommunicator Certification (ONLINE)

ID : 18531   
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This course (40 hours minimum) is designed to train students who are unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:
  • Roles and Responsibilities of the Emergency Telecommunicator
  • Emergency Telecommunication Technologies
  • Telecommunication Essentials
  • Interpersonal Communication
  • Caller Management
  • Police Call Classification
  • Fire Call Classification
  • Medical Call Classification
  • Man-Made and Natural Catastrophic Events
  • Radio Broadcast Procedures
  • Legal Aspects of Public Safety Communication
  • Quality Improvement
  • Stress Management
ETC certification is earned through successfully completing the National Academies of Emergency Dispatch (NAED) 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years.


Class Details

8 Sessions
Weekly - Tue, Thu


Jessica Brush 

CEUs : 4



Please read:  This class is part of the New Economy Workforce Credential Grant Program (WCG). You will be required to agree to the following terms and conditions as specified on this site: WCG Release Form. WCG Release Form."/> ONLINE INFORMATION WILL BE SENT PRIOR TO THE START OF CLASS WITH OTHER DETAILS.



Schedule Information

Date(s) Class Days Times Location Instructor(s)
9/21/2021 - 10/14/2021 Weekly - Tue, Thu 5:30 PM - 9:30 PM Richmond, Virtual  Map, Room: Virtual / Online Jessica Brush 

Other Class Offerings

Emergency Telecommunicator Certification (ONLINE)
ID: 18542

10/26/21 - 11/18/21
Weekly - Tue, Thu
8 sessions.


Jessica Brush