Skip to main content

Emergency Telecommunicator Certification (ONLINE)

ID : 16802   
« back to classes page
This course (40 hours minimum) is designed to train students who are unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:
  • Roles and Responsibilities of the Emergency Telecommunicator
  • Emergency Telecommunication Technologies
  • Telecommunication Essentials
  • Interpersonal Communication
  • Caller Management
  • Police Call Classification
  • Fire Call Classification
  • Medical Call Classification
  • Man-Made and Natural Catastrophic Events
  • Radio Broadcast Procedures
  • Legal Aspects of Public Safety Communication
  • Quality Improvement
  • Stress Management
ETC certification is earned through successfully completing the National Academies of Emergency Dispatch (NAED) 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years.

 

Class Details

10 Sessions
Weekly - Thu, Tue

Location
Virtual

Instructor
Devona Hill 

CEUs : 4

 

Notice

Please read:  ONLINE INFORMATION WILL BE SENT PRIOR TO THE START OF CLASS WITH OTHER DETAILS.

Tuition: 

$349.00


Registration Closes On
Monday, November 2, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
11/5/2020 - 12/8/2020 Weekly - Tue, Thu 5:30 PM - 9:30 PM Richmond, Virtual  Map, Room: Virtual / Online Devona Hill 

Other Class Offerings

Emergency Telecommunicator Certification (ONLINE)
ID: 15454

06/13/20 - 07/18/20
Weekly - Sat
6 sessions.

Location
Virtual

Instructor
Devona Hill

Call 804-523-2292 to register
Send to Friend »
Emergency Telecommunicator Certification (ONLINE)
ID: 15473

07/09/20 - 08/11/20
Weekly - Thu, Tue
10 sessions.

Location
Virtual

Instructor
Devona Hill

Call 804-523-2292 to register
Send to Friend »
Emergency Telecommunicator Certification (ONLINE)
ID: 16799

09/21/20 - 10/02/20
Weekly - Mon, Tue, Wed, Thu, Fri
10 sessions.

Location
Virtual

Instructor
Devona Hill

Emergency Telecommunicator Certification (ONLINE)
ID: 16800

09/28/20 - 10/09/20
Weekly - Mon, Tue, Wed, Thu, Fri
10 sessions.

Location
Virtual

Instructor
Jessica Brush