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Emergency Telecommunicator Certification

ID : 15472   
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This course (40 hours minimum) is designed to train students who are unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:
  • Roles and Responsibilities of the Emergency Telecommunicator
  • Emergency Telecommunication Technologies
  • Telecommunication Essentials
  • Interpersonal Communication
  • Caller Management
  • Police Call Classification
  • Fire Call Classification
  • Medical Call Classification
  • Man-Made and Natural Catastrophic Events
  • Radio Broadcast Procedures
  • Legal Aspects of Public Safety Communication
  • Quality Improvement
  • Stress Management
ETC certification is earned through successfully completing the National Academies of Emergency Dispatch (NAED) 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years.


Class Details

10 Sessions
Weekly - Tue, Thu

JSRCC - Parham Rd

Instructor CCWA 

CEUs : 4



Please read:  30 minute lunch Burnette Hall - Rm 200



Registration Closes On
Tuesday, June 30, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
5/5/2020 - 6/4/2020 Weekly - Tue, Thu 5:30 PM - 9:30 PM Richmond, JSRCC - Parham Rd  Map, Room: BH 200 Instructor CCWA 

Other Class Offerings

Emergency Telecommunicator Certification
ID: 15248

03/03/20 - 04/08/20
Weekly - Tue, Wed
12 sessions.

Call 804-523-2292 to register
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Emergency Telecommunicator Certification
ID: 15473

07/07/20 - 08/06/20
Weekly - Tue, Thu
10 sessions.


Instructor CCWA