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Emergency Telecommunicator Certification (ONLINE)

ID : 15454   
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This course (40 hours minimum) is designed to train students who are unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:
  • Roles and Responsibilities of the Emergency Telecommunicator
  • Emergency Telecommunication Technologies
  • Telecommunication Essentials
  • Interpersonal Communication
  • Caller Management
  • Police Call Classification
  • Fire Call Classification
  • Medical Call Classification
  • Man-Made and Natural Catastrophic Events
  • Radio Broadcast Procedures
  • Legal Aspects of Public Safety Communication
  • Quality Improvement
  • Stress Management
ETC certification is earned through successfully completing the National Academies of Emergency Dispatch (NAED) 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years.

 

Class Details

5 Sessions
Weekly - Sat

Location
Virtual

Instructor
Devona Hill 

CEUs : 4

 

Notice

Please read:  Class will be held online.

Tuition: 

$349.00


Registration Closes On
Thursday, May 28, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
5/30/2020 - 6/27/2020 Weekly - Sat 8:30 AM - 5:00 PM Richmond, Virtual  Map, Room: Virtual / Online Devona Hill 

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Weekly - Tue, Thu
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Location
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