Difficult Conversations Made Easier


ID : 23953   

« back to classes page
See if you can relate:  You are not looking forward to participating in a discussion with a team member, but you realize that not having the conversation would be worse than actually having it.  The ability to plan, manage, and recover from difficult conversations is a vital leadership skill which all great managers and team members possess.  Dealing with a delicate situation, like appraisals, solving a staffing or performance problem, delivering bad news, discussing a disagreement or conflict, or leading important customer conversations requires sensitivity and finesse. This workshop teaches participants how to be assertive, honest, and fair whether communicating with team members, people from outside one’s team, or with customers. You will learn to approach challenging situations with confidence, positivity, and practicality.


What You Will Learn

After this workshop, you will be able to:
  • Explain why certain conversations are so difficult.
  • Shift your perspectives about difficult conversations, for those who dread or retreat from having these conversations.
  • Strategically prepare for, initiate, and lead a difficult conversation.
  • Make conscious decisions about the best verbal and nonverbal ways to communicate.
  • Act with integrity.
  • Demonstrate empathy.
  • Successfully “recover” from a difficult conversation.
  • Manage your emotions during a difficult conversation.

Class Details

1 Session(s)
Wed

Location
Virtual

Instructor
Robert Kenney 

CEUs : 0.6

Tuition: 

$299.00


Registration Closes On
Sunday, November 16, 2025 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
11/19/2025 Wed 09:00 AM - 04:00 PM Richmond, Virtual  Map, Room: Virtual / Online Robert Kenney