See if you can relate: You are not looking forward to participating in a discussion with a team member, but you realize that not having the conversation would be worse than actually having it. T
he ability to
plan, manage, and recover from difficult conversations is a vital leadership skill which all great managers and team members possess. Dealing with a delicate situation, like appraisals, solving a staffing or performance problem, delivering bad news, discussing a disagreement or conflict, or leading important customer conversations requires sensitivity and finesse. This workshop teaches participants how to be assertive, honest, and fair whether
communicating with team members, people from outside one’s team, or with customers. You will learn to approach challenging situations with confidence, positivity, and practicality.
What You Will Learn
After this workshop, you will be able to:
- Explain why certain conversations are so difficult.
- Shift your perspectives about difficult conversations, for those who dread or retreat from having these conversations.
- Strategically prepare for, initiate, and lead a difficult conversation.
- Make conscious decisions about the best verbal and nonverbal ways to communicate.
- Act with integrity.
- Demonstrate empathy.
- Successfully “recover” from a difficult conversation.
- Manage your emotions during a difficult conversation.