Emergency Telecommunicator Certification

The Emergency Telecommunicator Program is designed to train students who are unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:

• Roles and Responsibilities of the Emergency Telecommunicator
• Emergency Telecommunication Technologies
• Telecommunication Essentials
• Interpersonal Communication
• Caller Management
• Police Call Classification
• Fire Call Classification
• Medical Call Classification
• Man-Made and Natural Catastrophic Events
• Radio Broadcast Procedures
• Legal Aspects of Public Safety Communication
• Quality Improvement
• Stress Management

ETC certification is earned through successfully completing the National Academies of Emergency Dispatch (NAED) 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years.